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Faqs
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SIGNS
Do you offer any sizes and shapes other than those listed on the website?
All of the sign sizes and shapes that we offer are listed on the website. We are always adding new items to our product line so please let us know what you would like to see in the future by sending us an inquiry via the Contact Us page on the website.
Will the printed product look exactly like the design proof displayed on my monitor?
Due to different monitor calibrations, some printed colors may not always match the colors displayed on your computer monitor.
How durable are the signs?
Our ink is UV resistant for up to 3 years. Our vinyl material is outdoor durable for 3-5 years.
What is your product guarantee?
Our 90 day guarantee warrants that products do not contain manufacturing defects, and, if the product fails or breaks due to a manufacturing defect during the 90 day time period, we will either replace the product or issue you a refund / credit equal to the value of the failed product. digitalblueprintsolutions.com reserves the right to investigate the claim and determine whether or not the failed product is covered by our guarantee.
CUSTOMIZING
What kind of image should I use for a logo or clipart?
To use a logo, or some type image created by a graphics professional from solid lines and colors (specifically called 'vector art'), using an EPS file is the best choice. By using an EPS file in your design, you can retain the sharp lines in your original image, even if the file size you use is very small. If you do not have access to an EPS file, then GIF or PNG file formats will provide you with the next best print quality. Again, try to find the highest quality image with a file size less than 20 Megabytes (20 MB). See our customized artwork specs here for more information. See artwork specs.
How do I know if my image is good?
One way to see the quality of your image is to open it in a image viewer. Zoom in on the image, or enlarge it a great deal, and see if the image is very grainy. This is a good indication of a poor quality image. In general, it is good practice to find the highest quality image you can.
Does DigitalBluePrintServices.com Offer Imaging or Graphic Design Services?
Yes! Our Sign Design Services cover almost all of your sign printing needs. From sign and logo design to touchups and image cropping, we can help you get your signs and banners looking great.
Contact our Customer Service department for more information. 1 - 832 - 422 - 3663
PLACING AN ORDER
How do I know that you received my order, and how do I obtain a receipt?
Once you have submitted your order, an order confirmation containing your final order total, link to shipment status, billing, design proof, contact and shipment information will be emailed to you.
What if I didn't receive my order confirmation?
If you haven't received your order confirmation email, please check your junk email folder or spam filter.
May I make a correction to my order after it has been submitted?
Since most orders are transmitted to our production staff immediately upon submission, it is generally impossible to make corrections or changes to the design submitted for printing. If you have just placed your order, and want to check if changing it is possible, please contact customer service immediately via 1-832-422-3663.
What is your cancellation policy?
You can find our cancellation policy in our Terms of Sale.
SHIPMENT, DELIVERY AND ACCOUNTS
What is your turnaround time?
You can receive your order as soon as tomorrow, but any orders placed after 3 PM (CST) will count as an order for the next day. When you're checking out you can pick when to receive your order, but the delivery options will vary based on the quantity of your order and what you order.
Is there any way to put a rush on my order?
When you are placing your order you can decide to receive it in as soon as tomorrow, when possible. Call us if your order is a rush 1-832-422-3663
How do I track my order?
You may check the status of your order by clicking on the link in your order confirmation email.
My product arrives with a defect or damage?
If the product is damaged and / or contains manufacturing defects when you receive your order, please contact customer support via 1-832-422-3663, or send an inquiry via our Support page
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